Welcome to Mantra Yum Yum! We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit our website (www.mantrayum.co.za) or engage with our services. By accessing our website, you agree to the terms outlined in this policy.
Information We Collect
We collect and process different types of information depending on how you interact with our website:
1. Personal Information
This may include:
- Name
- Email address
- Phone number
- Delivery address
- Billing information (including payment details via Payfast Pay Portal)
We collect this information when you:
- Make a purchase
- Sign up for our newsletter
- Contact us via the contact form
- Create an account on our website
2. Non-Personal Information
This includes data such as:
- IP address
- Browser type
- Device information
- Browsing behavior
We collect this information through tools such as Google Sitekit and the Facebook Pixel to better understand how users navigate and interact with our website.
How We Use Your Information
We may use your personal information for the following purposes:
- To process your orders and manage your payments via the Payfast Pay Portal
- To provide you with customer support and respond to inquiries
- To send you marketing communications (if you’ve opted in), including newsletters via Brevo
- To improve the functionality and performance of our website using insights from Google Sitekit and the Facebook Pixel
Sharing of Information
We value your privacy and will never sell your data. However, we may share your information under the following circumstances:
- Service Providers: We may share your personal data with third-party service providers (e.g., payment processors like Payfast or email marketing platforms like Brevo) to facilitate transactions or marketing activities.
- Legal Requirements: We may disclose your information if required by law, or if we believe it’s necessary to protect our rights, property, or the safety of others.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies like Google Sitekit and the Facebook Pixel to:
- Analyze site traffic and improve user experience
- Personalize marketing and promotional content
- Track conversions and site activity
You can control cookies through your browser settings, but note that disabling cookies may impact your ability to use certain features of our website.
Data Security
We implement industry-standard security measures to protect your personal data. This includes secure payment gateways like Payfast, which ensures your financial information is encrypted during transactions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
As a South African resident, you have rights under the Protection of Personal Information Act (POPIA), including:
- The right to access the personal data we hold about you
- The right to request corrections to inaccurate or outdated information
- The right to request the deletion of your personal data (subject to legal obligations)
- The right to withdraw consent for marketing communications at any time
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: drink@mantrayum.co.za
Phone: +27 (0)61 875 3300
Address: 5 BEACH ROAD
WINKLESPRUIT
KINGSBURGH
KWA-ZULU NATAL
4126
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Last updated: 1 October 2024
By using our website, you consent to the collection and use of your data as described in this policy.